Privacy Policy
Introduction
JM Twice LLC is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information obtained through our non-emergency medical transportation services.
Information We Collect
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Date of birth and gender
- Medical transportation needs and related health information (as required for safe transport)
- Insurance information (if applicable)
- Payment details
- Emergency contact information
- Any other information necessary to provide our services
How We Use Your Information
We use the collected information for the following purposes:
- To schedule and provide non-emergency medical transportation services
- To communicate with clients about appointments and services
- To comply with legal and regulatory requirements
- To improve our services and customer experience
- To process payments and insurance claims (if applicable)
How We Share Your Information
We do not sell or rent personal information. However, we may share your information in the following situations:
- With healthcare providers, caregivers, or authorized representatives to coordinate transportation
- With insurance companies or payment processors for billing purposes
- With legal authorities, if required by law or to protect our legal rights
- With third-party service providers who assist in our operations under confidentiality agreements
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Access, update, or correct your personal information
- Request deletion of your personal data (subject to legal requirements)
- Opt-out of certain communications
To exercise these rights, please contact us using the details provided below.
Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. If we become aware that we have collected personal data from a minor without proper consent, we will take steps to delete such information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:
JM Twice LLC
153 Main Street, Foxborough, MA 02035, USA
info@jmtwice.com
+1 (774) 446-0959